Shipping policy

Thank you for shopping with us at Alora Active. We strive to provide a seamless and efficient shopping experience, including a transparent shipping process. Please review our Shipping Policy to understand how we handle shipping and delivery of your orders.

  1. Order Processing Time: Upon receiving your order, we will process it as quickly as possible. Please allow us up to 5-20 business days to process and prepare your order for shipment. During peak seasons or promotional events, there may be slight delays, but we will make every effort to expedite the process.

  2. Shipping Methods and Carriers: We offer various shipping methods to cater to your preferences. The available shipping methods and carriers will be presented to you during the checkout process. These may include standard shipping, express shipping, or any other applicable shipping options.

  3. Shipping Costs: The shipping cost for your order will be calculated based on factors such as the weight, dimensions, and destination of the package. The shipping charges will be displayed at the checkout page before you finalize your order. Please note that we may occasionally offer free shipping promotions or discounts, so keep an eye out for such offers.

  4. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress and estimated delivery date of your package. Please note that tracking information may take some time to become available after the package has been shipped.

  5. Estimated Delivery Time: The estimated delivery time will depend on the shipping method chosen and the destination of your order. During the checkout process, we will provide you with an estimated delivery date based on the information available to us. However, please note that these are only estimates, and actual delivery times may vary due to unforeseen circumstances or delays beyond our control.

  6. Shipping Restrictions: We currently do not offer international shipping. Our shipping services are limited to domestic addresses within [your country/region]. We apologize for any inconvenience this may cause and appreciate your understanding.

  7. Lost or Damaged Packages: While we take great care in packaging and handling your orders, there may be instances where packages are lost or damaged during transit. If you receive a damaged package, please contact our customer support team immediately with supporting documentation (such as photographs) so that we can assist you in resolving the issue. In the case of lost packages, we will work with the shipping carrier to initiate an investigation and take appropriate action.

  8. Address Accuracy: It is essential to provide accurate and complete shipping information when placing your order. We cannot be held responsible for delays or misdeliveries resulting from incorrect or incomplete addresses provided by the customer. Please review your shipping details carefully before finalizing your order.

  9. Changes to Shipping Policy: We reserve the right to modify or update our Shipping Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team. We are here to assist you and provide the best possible shopping experience.